Frequently Asked Questions
More about the Webbed Shop shopping system
If you have any further questions please email staff@webbedfeetuk.com
What technical knowledge do I need to set up and install a Webbed Shop?
What after sales support do you offer for your online shops?
I have a specific idea for a design, can you use this in my site?
Is it safe for my customers to pay using a credit/debit card?
Q: Will Webbed Shop work on my computer?
A: Webbed Shop does not require any software to be installed and there are no minimum system requirements. It is completely web based so that your online shop can be maintained from any computer so long as it has an Internet connection, and a modern web browser.
Q: What technical knowledge do I need to set up and install a Webbed Shop?
A: You require no technical knowledge. The Webbed Shop team will completely design, create and install your online shop on your behalf. We will then show you how to add products and maintain your site so that you can have your store online as soon as possible.
Q: How long does it take to make a Webbed Shop?
A: This all depends on the complexity of the online shop. But typically the Webbed Shop team could have your online shop fully live and operational within a couple of months. We can work to tighter time scales if required.
Q: Is it hard to maintain a Webbed Shop?
A: Webbed Shop e commerce solutions are exceptionally easy to maintain. You need no prior computer knowledge or experience and the Webbed Shop team will guide you through everything you need to know. Our customers are usually pleasantly surprised how easy the shop is to use, however, if you should experience any problems our friendly team are only a phone call away.
Q: Who will update the products in my online shop?
A: Products on your shop can be easily updated via any modern web browser. This means that you or your staff can add or modify products at your leisure. Adding a product to the shop can take less than a minute, so you will have all of your products online in no time.
Q: What after sales support do you offer for your online shops?
A: All Webbed Shop systems are fully supported and we supply you with a direct line to one of the people who produced your online shop. This ensures that, during office hours, you can receive comprehensive friendly help and advice without having to be held in endless queues. If you experience a difficulty outside office hours, support is only an email away. Our staff check and respond to emails regularly over a 24 hour period, so urgent issues can be rectified as soon as possible.
Q: How will search engines find my online shop?
A: We have gone to great lengths ensuring that all Webbed Shop e-commerce solutions are optimised for search engines. In addition to this we integrate Webbed Shop with Google using Sitemaps ensuring that your products are given the best possible chance of a successful listing. We can also provide help on advice to drive traffic directly to your online shop by using keyword marketing such as Google Adwords.
Q: I have a specific idea for a design, can you use this in my site?
A: Of course, Webbed Shop does not use any templates and the design of our online shops are completely bespoke. Each design is made specifically for each client meaning that we can use any existing site design, integrate with existing web sites or create a professional new web site from scratch.
Q: I'm after something a little more customised, can you help?
A: Yes, Webbed Shop is a subsidiary of Webbed Feet UK, web site design, based in Salisbury, Wiltshire. Webbed Feet UK can produce any web site with any customisation of features that you desire. You can find out more on our custom ecommerce systems page.
Q: Is it safe for my customers to pay using a credit/debit card?
A: Yes, Webbed Shop integrates with a variety of secure hosts each ensuring that your customers' credit card details are kept safe during transit. More details of the security can be found on our payment and security page.
Q: How do I view customers orders?
A: Each time a customer places an order on the shop you will be alerted via email. You can then log in to your administration panel and see all existing orders in detail. Our administration panel also allows you to view older processed orders should you need to check on details.